Privacy, Policy & Terms — Thailand Planner

Last updated: 12 August 2026

This Privacy, Policy & Terms page explains how Siam Planner Co., Ltd. (“Siam Planner”, “we”, “us” or “our”) operates Thailand Planner and provides our event planning and management services.

Thailand Planner is our public platform for destination weddings, private celebrations, corporate and MICE events, VIP events and other complex event projects in Thailand.

This page applies to visitors to our website, prospective clients, clients, suppliers and other people who communicate with us or use our services.

By using our website or engaging with our services, you agree to the applicable terms below. If you do not agree with these terms, please do not use the website or our services.

Important: This document is provided for general informational purposes and is not a substitute for independent legal advice. Specific contracts, proposals and applicable law may provide additional rights or obligations.

1. Who We Are

Legal entity: Siam Planner Co., Ltd.

Registered office:
98 Sathorn Square Office Tower, 37/F, Room R-TT10
North Sathorn Rd., Silom, Bangrak
Bangkok 10500, Thailand

Email: office@siamplanner.com

Thailand Planner provides full-scope event planning and management services in Thailand.

Our work may include:

Destination weddings
Private celebrations
Corporate events
Meetings, incentives, conferences and other MICE projects
VIP events
Event design and creative direction
Event production and technical coordination
Venue evaluation and coordination
Vendor and supplier coordination
Guest and event logistics
Transportation and accommodation coordination where required as part of an event
Event-week and on-site management

The exact services provided depend on the individual project and are defined in the applicable proposal, quotation or contract.

2. Our Role

2.1 Event Planner and Management Company

Thailand Planner acts as an event planner and management company.

We are not:

A hotel or accommodation provider
An airline
A transport operator
A tour operator
A travel agency
An insurance provider
A real-estate agent or broker

Where an event requires hotels, villas, restaurants, boats, transportation, entertainment, catering, production companies, decorators, photographers or other specialist suppliers, those providers remain independent third parties unless expressly stated otherwise in a written agreement.

We may research, evaluate, recommend, negotiate with and coordinate such providers on behalf of a client as part of our event management services.

2.2 Independent, Planner-Led Approach

Thailand Planner operates independently and does not sell predetermined event packages or operate as a venue broker.

Our recommendations are intended to be based on the requirements of the event and the interests of the client.

We may have professional relationships with venues, hotels, suppliers and other businesses within Thailand's hospitality and event industry. Such relationships do not mean that a particular venue or supplier is automatically suitable for a client.

Where commissions, referral arrangements or other commercial relationships could affect a recommendation, the relevant arrangement will be handled in accordance with applicable law and the terms agreed with the client.

2.3 Third-Party Suppliers

Third-party suppliers remain responsible for their own services, pricing, contracts, licenses, insurance, safety requirements, staff and legal compliance.

Unless expressly agreed otherwise in writing, we do not guarantee the performance of an independent third-party supplier.

Where we coordinate a supplier as part of an event, our role is to manage the planning relationship and integration of that supplier into the overall event. It does not make us the supplier itself.

3. Event Proposals, Contracts and Scope

Event projects are normally defined through a written proposal, quotation, confirmation or contract.

The applicable client contract takes priority over this general website policy where the two documents address the same matter differently.

A project agreement may specify:

Scope of services
Event objectives
Estimated or approved budget
Planning or management fees
Payment schedule
Project milestones
Supplier responsibilities
Cancellation and postponement terms
Change-of-scope provisions
Other project-specific conditions

Clients are responsible for reviewing proposals and contracts carefully before approval and for informing us promptly of any errors, omissions or requested changes.

4. Fees and Payments

Our management fees may be structured as a fixed planning or management fee, a percentage of the overall event investment, or another structure agreed in writing.

The applicable proposal, quotation or contract will state the relevant fees, currency, payment schedule and other financial conditions.

Unless expressly agreed otherwise:

Bank charges and currency conversion costs are the client's responsibility.
Third-party supplier charges remain subject to the supplier's own terms.
Work may be paused if agreed payments are not received when due.
Additional work resulting from a material change in scope may require additional fees.

No fee, price or project estimate displayed on the website constitutes a binding quotation unless expressly issued to the client as such.

5. Cancellations, Postponements and Changes

Event planning involves advance work, reserved planning capacity, supplier coordination and commitments made specifically for a project.

Cancellation, postponement or significant changes to an event may therefore result in fees or costs.

The applicable cancellation, postponement and refund terms will be set out in the individual client agreement.

Third-party suppliers may have separate cancellation, amendment and refund policies. Where a client contracts directly with a third party, that supplier's terms apply to that relationship.

6. Force Majeure and External Events

Events can be affected by circumstances outside our reasonable control, including but not limited to:

Severe weather
Natural disasters
Government restrictions
Changes in local regulations
Political events
Strikes
Transport disruption
Flight cancellations
Epidemics or pandemics
Venue closure
Supplier failure
Other circumstances that could not reasonably have been prevented or anticipated

Where such circumstances affect an event, we will make reasonable efforts to identify alternative arrangements or solutions.

Our responsibility in such circumstances is subject to the applicable client agreement and mandatory requirements of law.

7. Website Use

You agree to use ThailandPlanner.com and our related digital services only for lawful purposes.

You must not:

Attempt to gain unauthorized access to our systems
Interfere with the operation or security of the website
Introduce malicious code or harmful material
Scrape or systematically download substantial portions of the website
Copy our content for commercial use without permission
Misrepresent your identity or affiliation with another person or company
Use information obtained from the website for unlawful or fraudulent purposes

We may restrict or suspend access where we reasonably believe that a user has violated these terms, compromised website security or caused harm to our business or other users.

8. Intellectual Property

Thailand Planner contains original material created or commissioned for Siam Planner, including text, planning frameworks, photographs, videos, graphics, illustrations, visual concepts, logos, branding, layouts and other creative material.

Unless expressly stated otherwise:

Website content belongs to Siam Planner Co., Ltd. or is used with appropriate permission.
You may view and use the website for your personal or legitimate business evaluation purposes.
You may not reproduce, republish, modify, sell, license, distribute or commercially exploit our original content without written permission.
You may not present our original work, text, concepts, designs or materials as your own.

Third-party trademarks, photographs, logos, venue names and other materials remain the property of their respective owners.

Nothing on the website transfers ownership of our intellectual property to a visitor or client.

9. Website Information and Accuracy

We make reasonable efforts to keep information on ThailandPlanner.com accurate and useful.

However:

Venue availability can change.
Supplier pricing can change.
Regulations and travel conditions can change.
Event costs can change according to scope, date, location, guest numbers and supplier requirements.
Photographs and examples may represent previous work, concepts, reference material or illustrative possibilities and should not automatically be interpreted as a guarantee that an identical event, venue or supplier will be available.

Website information is therefore not a substitute for a project-specific proposal or written confirmation.

10. Privacy & Personal Data

We respect the privacy of people who contact us and aim to collect only information reasonably necessary for operating our website, communicating with prospective clients and providing our services.

10.1 Information We May Collect

Depending on how you interact with Thailand Planner, we may receive information such as:

Name
Email address
Telephone or messaging contact details
Country or city
Event date or approximate timeframe
Event location or preferred destination
Number of guests
Event type
Budget or investment range
Planning requirements and preferences
Information contained in messages or enquiries
Information necessary to manage an existing client relationship

We may also automatically receive certain technical information when you use the website, such as:

IP address
Browser and device information
Approximate geographic information derived from technical data
Pages viewed
Referring pages
Website interaction data
Cookies and similar technical information

The exact information collected depends on the forms, features, analytics and technologies active on the website at the time you use it.

10.2 How We Use Information

We may use personal information to:

Respond to enquiries
Assess whether a project is suitable for our services
Prepare proposals and quotations
Communicate with prospective and existing clients
Plan and manage events
Coordinate suppliers and venues where necessary for a project
Improve our website and services
Understand website usage and performance
Maintain website security
Meet legal, accounting and administrative requirements
Protect our rights and legitimate business interests

We do not sell personal information to third parties.

10.3 Sharing Information

We may share limited personal information where reasonably necessary to operate the website or provide our services.

Depending on the circumstances, this may include sharing information with:

Event venues
Hotels and accommodation providers
Event suppliers and production partners
Transportation providers
Payment or banking service providers
Website hosting and technology providers
Email or communication providers
Analytics and security providers
Professional advisers
Government authorities or law-enforcement bodies where legally required

We aim to provide third parties only with information reasonably necessary for the relevant purpose.

Where a client asks us to coordinate with a venue or supplier, information supplied for that purpose may be shared as necessary to carry out the requested work.

10.4 Cookies and Analytics

ThailandPlanner.com may use cookies and similar technologies to operate the website, remember certain preferences, understand website usage, measure performance and improve the user experience.

We may use analytics, security, advertising or other technical services depending on the features active on the website.

Where applicable, cookie or consent settings may allow visitors to control certain categories of non-essential technologies.

Disabling certain cookies may affect some website functionality.

10.5 Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, for the duration of an ongoing client relationship, or where retention is required or reasonably necessary for legal, accounting, security or legitimate business purposes.

Different categories of information may therefore be retained for different periods.

10.6 Your Privacy Rights

Depending on the applicable law and your circumstances, you may have rights relating to your personal information, including rights to:

Request access to information we hold about you
Request correction of inaccurate information
Request deletion where legally applicable
Request restriction of certain processing
Object to certain uses of your information
Withdraw consent where processing is based on consent
Request information about how your data is processed

To make a privacy-related request, contact:

office@siamplanner.com

We may need to verify your identity before responding to certain requests.

Nothing in this section limits rights that cannot legally be excluded.

11. Communications

When you contact Thailand Planner, we may communicate with you by email, telephone, messaging applications or other contact methods that you provide or request.

We may retain communications where reasonably necessary for managing an enquiry, project, contract, dispute, security matter or legal obligation.

If you no longer wish to receive non-essential marketing or promotional communications from us, you may contact us and request that such communications stop.

Operational communications relating to an active enquiry or project may still be necessary.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, venues, hotels, suppliers, social platforms or other external services.

Those websites operate independently and may have their own privacy policies, terms and practices.

We are not responsible for the content, security, privacy practices or availability of third-party websites.

A link to a third-party website does not necessarily constitute an endorsement or guarantee of that provider.

13. Children

Thailand Planner is primarily intended for adults arranging weddings, events, travel-related event logistics or business projects.

We do not knowingly collect personal information from children where such collection would require parental or guardian consent.

If you believe that a child has provided personal information to us in circumstances where appropriate consent was required, please contact us so that we can review the matter.

14. Disclaimers and Limitation of Liability

To the maximum extent permitted by applicable law:

The website is provided on an “as available” basis.
We do not guarantee that the website will always be uninterrupted, error-free or completely current.
We are not responsible for temporary website outages caused by hosting, connectivity, technical failures or circumstances beyond our reasonable control.
We are not responsible for the independent acts, omissions, performance or failure of third-party suppliers.
Information obtained from third-party websites remains subject to those providers' own terms and conditions.
We are not liable for indirect, incidental, special or consequential losses to the extent that such limitation is permitted by law.

For an event project, the applicable client contract governs the specific scope of our obligations and liability.

Nothing in this Policy & Terms excludes or limits liability where doing so would be unlawful or would conflict with mandatory rights under applicable law.

15. Changes to This Policy

We may update this Policy & Terms from time to time to reflect changes in our services, website, technology, business structure or applicable legal requirements.

When we make material changes, we will update the “Last updated” date at the top of this page.

The current version published on this page is the version applicable to use of the website from its stated update date, subject to any mandatory legal requirements.

16. Governing Law

This Policy & Terms is governed by the laws of Thailand, except where mandatory law applicable to a particular user or transaction requires otherwise.

Any dispute relating to the website or our services will be subject to the jurisdiction of the competent courts of Thailand, subject to any mandatory rights or jurisdictional requirements applicable under law.

Specific event contracts may contain additional dispute-resolution provisions.

17. Contact

For questions about our services, this Policy & Terms, privacy or personal information, please contact:

Siam Planner Co., Ltd.
98 Sathorn Square Office Tower, 37/F, Room R-TT10
North Sathorn Rd., Silom, Bangrak
Bangkok 10500, Thailand